Return and Refund Policy

Return & Refund Policy

At Elite Cart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we’re here to help.

1. Eligibility for Returns

• Products must be unused, unworn, and in their original packaging.

• A full unboxing video is required as proof in case of any damage, defect, or wrong item.

• Without video proof, we may not be able to accept your return request.

2. Return Period

• Some products have a 15-day return policy, while others offer up to 30 days.

• The specific return period for each item is mentioned on the respective product page.

3. Accepted Reasons for Return

• Damaged or defective item received.

• Wrong item sent.

• Product not as described (with valid proof).

4. How to Request a Return

To initiate a return:

• Contact us via WhatsApp or email within the return period.

• Provide your order number, reason for return, and the unboxing video.

• Our team will review and arrange a free pickup for the item.

5. Refunds & Replacements

• Once your return is approved and the product inspected, we’ll process your refund to your original payment method.

• You may also choose a replacement instead of a refund.

• Refund processing time may vary depending on your bank or payment provider.

6. Non-returnable Items

• Products that have been used or damaged by the customer.

• Items without original packaging or proof of purchase.

• Any product not accompanied by a valid unboxing video.